HELIOGREENTHEME DEMO IMPORT #

Troubleshooting Guide #

1. Hamburger Menu Issue #

If you are experiencing an issue with the Hamburger Menu, follow the steps below to import the correct Hamburger Menu settings.

Steps to Fix the Hamburger Menu #

1. Open your website WordPress Dashboard.
2. Go to Divi.
3. Click on Theme Builder.
4. Open the Global Header.
5. Click on the Main Canvas.
6. Look for the Import/Export icon and click on it.
7. The Import & Export window will appear.
8. Select the Import option.
9. Import the correct Hamburger Menu JSON file provided with the website files.
10. After importing the file, click Save.
11. Click Exit to leave the Theme Builder.
12. Clear your website cache if necessary and check the website again.

After completing these steps, the Hamburger Menu issue should be resolved.

---

2. ACF Issue #

If you are experiencing an issue with ACF (Advanced Custom Fields), you can fix it by importing the correct ACF JSON file.

Steps to Fix the ACF Issue #

1. Open your website WordPress Dashboard.
2. Go to ACF (Advanced Custom Fields).
3. Click on the Tools option.
4. You will see the Export and Import options.
5. Select the Import option.
6. Upload the correct ACF JSON file provided with the website files.
7. Import the JSON file.
8. Once the import is completed, check your ACF field groups and confirm that the required fields are available.
9. Clear your website cache if necessary.
10. Check your website again.

After importing the correct ACF JSON file, the ACF-related issue should be resolved.

---

Important Note #

If the issue still occurs after following these steps, check that the correct JSON file was imported and clear your website and browser cache before testing again.